Having previously commented very favourably on your service when organising our accommodation and tours it is timely and necessary for me to do the same again.
Having arrived on Thursday last the 30th June for seven days we have completed our four days of tours as arranged and looking forward to our last day at a more leisurely pace in and around your beautiful city.
The tours were indeed the highlight of our stay,while Iam sure that is the case with most tourists it was indeed our guide Alexandra and our driver Alexander that made them so special for us.
Alexandras English was excellent,knowledge exemplary and her personality delightful.This professionalism coupled with her caring manner covering everything from the ideal position to take a photograph thru the best place to eat or find a wc to skillfully minulpating the crowds was outstanding.
Alexander was also very courteous and while his English was minimal he did an excellent job of navigating the St Petersburg traffic and seemed keen to enhance our experience in every way possible.
Thank you again they are both excellent ambassadors of your company.
Message: Hello Sergey, This is me to let you know that we have such a wonderful tour in St. Petersburg with the tour guide Maya and the driver Mikhail they were great and she was very prepare in the history, and very kind with all of us, thank you very much for your services I and hope to have a chance to have them again in the future. Best regards, Monica Prieto
Message: Hello, Sergey, Renate and I want to thank you for the efficient handling of our travel arrangements. We liked the hotel, its location, and the people working there. We were particularly impressed by Svetlana, she is an excellent guide whom we think you should try to hire for all your clients! Thank you once again for your assistance, Sincerely, Jim and Renate Powell
Message: Thank you very much. I received the tickets and will be ready for the pick up at 5.25pm today. What a wonderful country you have. Just loved St. Petersburg and Moscow has been wonderful. Thank you for your efforts on my behalf.
We had a fantastic time in St. Petersburg. Olga and Alexei were great and made us enjoy every minute of our tours. Olga is the best guide we have ever had and we have seen quite a lot of the world up to now.
Sergey arranged everything very well. We will be back for sure and we will contact you for other visits. If you agree, we can mention your agency on the travel blog of my wife.
Your driver met me on time at the hotel and the drive to the airport was uneventful (as it should be!).
Thank you very much for your service. You have yourself a new customer for my return voyages. And, hopefully, someday in the future as a tourist where I can spend more time enjoying the wonderful sights in Russia.
Had a great time. Guide and driver first class in St. Petersburg.
Guide good in Moscow. Drivers not so cheerful. Pick up driver from train offered no help although I suppose they don't have too.
I think you should give your clients more info about the train. Are drinks included, are meals included etc? Know one could speak English.
Hotel in Moscow fine but no non smoking rooms reserved.
Also maybe a indication on the expectation on tips for guides and drivers. Obviously it's not obligatory but an average idea might be good.